FAQ

******!!!! PLEASE MAKE SURE TO READ BELOW BEFORE PURCHASING !!!! *******  


SHIPPING


 ★ Shipping Cost & Tracking

Free Standard Shipping for all US Orders

To upgrade your shipping, make your selection on the Shipping Method during checkout. 


# Please make sure that your shipping address is correct before ordering.

# Digital files are sent via email - if you select the digital download option no physical prints will be sent in the post.

# Please keep in mind that once your package has shipped, we cannot control shipping time.

# Weather and holidays do occasionally impact shipping times.

#You will receive a shipping notification once items ship out.


SHIPPING TIME:

Production time: 1-2 working days.

Printing time: 1-2 working days.

 Once dispatched, delivery times are approximately as follows:

-Standard US:  2-6 working days.  (depends on your location)
-Express US:  2 working days.
Next Day US:  1 working days.


ESTIMATED DELIVERY TIME:

Standard US:  4-10 working days
 Express US: 4-6 working days. 
 Next Day US: 3-5 working days.


**COVID-19 Update**

 The COVID-19 pandemic is causing delays to most countries postal services and customs, so some orders are taking a little longer.

Thanks for understanding, Please Stay Safe!


RETURNS

★ Do you accept returns?

Because of the nature of the following items they can not be returned or exchanged:

-Personalized Orders

-Digital Download


We only accept returns on faulty or damaged items.

We check every purchase carefully before sending it out.

However in the unlikely event of your item being damaged in transit,

 please email us with photos of the damaged products within 3 days of receipt. 

We'll happily replace it at no cost, if we're satisfied it is damaged or faulty.  


★ Can i cancel my order?

You may cancel or amend your order within 12 hours of purchase free of charge. 


OTHER

★ What payment methods do you accept, and is it safe? 

We accept the following payment methods: VISA, MasterCard and Paypal.  

Yes, our website is safely protected by our secured and trusted checkout system. 


HOW TO ORDER:

 1. Choose the right print size for your space and Add to Cart


 2. Write your 'Custom Text' in the box provided on the checkout page: "CUSTOM NOTES"

( Once your order is placed, I will contact you by email, if I need more details.) 


 3. Receive a link from us where to upload your photos


4. We will start working on the design. 

We will send you an email with a preview before printing to ensure you are happy and all details are correct.

Please keep an eye on your inbox, and don't forget to check your junk email, as we will not print your artwork until approval is received. 


 5. Once you have approved your design we will proceed with the shipment of the order.


If you don't see an answer to your question, please contact us:

CONTACT US

We will reply to every single message within 24h! 
 Sometimes our emails are mistakenly sent to your spam/junk folders. 
 Please open your spam or junk folders and if you find an email from info@collageboards.com open it and mark it as “Not spam”.